Delivery Information

We aim to provide fast and smooth delivery services by choosing best courier companies.

CPAPstore.eu ship to any country locating in the E.U. countries as well as to all other Worldwide countries.
The postage price calculating during checkout after you provide actually shipping address, There could be some difference in price of postage which could be requested due of that courier companies could change the delivery costs that they have offered us, in that case, CPAPstore.eu should inform the customer of that difference and proceed according to customer acceptance.

all orders go through three stages:

  1. Funds are authorized and the transaction is checked for fraud before the order forwarded to our warehouse.
  2. The goods are passing the quality inspections of good working order configured for patients needs according medical prescription, where is applicable.
  3. The order is dispatched according of the selection you choose during checkout page.

Depending on the order and of the selection you choose during the checkout page parcel tracking may be available and will send it to you by E-mail.

  • The validity of transaction data and accuracy of shipping details.
  • Whether the product is in stock at the time of your order. (99% most products are.)
  • The number of orders we are processing at any one time.
  • The type of products ordered and whether they require documentation or configuration.
  • The size / weight of your order.
  • The destination of your order.

Delivery options may be offered on the checkout page and depending on several criteria.

The CPAPstore.eu will usually process your order in 1-2 working days. As a general rule we processing as a priority the orders that made with express shipping, after that ground and lastly the free shipping. However none of the orders will not exceed 2 working days without get shipped to you.

Delivery time table

E.U
Express 2 – 3 working days (operated by TNT courier)
Ground 5 – 10 working days (operated by TNT courier)
Free Shipping Small Packages(regular – Post) 7 – 18 working days

World Wide
Express 3 – 10 working days
Ground 6 – 20 working days
Free Shipping Small Packages(regural – Post) 15 – 30 working Days

IMPORTANT NOTE
In some countries Customs, Duty or Handling charges may be levied by local authorities. We cannot accept any responsibility for these charges.

Order send by couriers companies

Currier Companies generally delivering Monday to Friday between 9:00 in the morning and 17:00 in the afternoon. if you have any exception in your order delivery such as delivery time, You will need to note it one the checkout on “Customer Note” or by E-mail so we will inform the courier company. (ALWAYS CHECK YOUR EMAILS FOR NOTIFICATIONS THAT MAY COME FROM CPAPstore.eu or AFTERSHIP.COM NOTIFICATION SYSTEM)Please Note: if the goods arrive to you visibly damaged you must to refuse to accept the delivery and state this on the delivery note. if you are not sure, insist on inspecting the package thoroughly before signing your acceptance. If you sign for the goods (by default accepting them in good condition) and then report any transit damage after that time, no claims for compensation can be accepted. The courier may appear to be in a rush but it is your right to know what you sign for.

Missed Deliveries

If you miss the delivery, you will receive a notification card or sticker in your letterbox and you will need to get in touch with the courier in order to arrange the new appointment to receive the good, please try to be exact with appointment with them in order to avoid any other charging by the courier agent, also note that you will receiving email notification on where your good are locating. If you miss all the attempts of courier and the goods will return back to our felicities you may have to pay a ‘returned product’ courier charge and you will also have to pay for postage of the products back to you again. You can request that the goods be sent to a more convenient address, but this will also incur a redeliver charge because it will have to go back through the couriers depot and be relabelled and resent. Note: PO Box numbers cannot be accepted for delivery addresses. CPAPStore.eu is not responsible for packages that are undelivered due to incorrect shipping addresses given by the customer, or if the package was returned because the customer failed to pick it up at the post office. If you have any queries regarding the delivery of your order,

CPAP store Ltd will attempt to notify you by e-mail so please until you receive your goods check your emails periodically.

Contact with us at Customer Service:
support@cpapstore.eu