Delivery Information

At, our primary objective is to offer fast and seamless delivery services. To accomplish this, we meticulously select the best courier companies in the industry.

By partnering with top-tier courier companies, we ensure that your orders are handled and transported by reliable and efficient providers. We understand the significance of timely and secure deliveries, and we are committed to delivering your items promptly and in optimal condition. is a European company based in Bulgaria, offering free customs duty shipments to all countries within Europe. We provide delivery services to both European Union countries and worldwide. The cost of postage is calculated during the checkout process after you provide the shipping address.

All orders go through three stages:

  1. Authorization of funds and fraud check before forwarding the order request to our warehouse.
  2. Quality inspections and configuration of the goods according to the patient’s needs, where applicable and based on medical prescriptions.
  3. Dispatch of the order based on the selections made on the checkout page.

Depending on various criteria, delivery options may be offered on the checkout page, including:

  • Validity and accuracy of transaction data and shipping details.
  • Product availability at the time of ordering (in most cases, 99% of products are in stock).
  • Order processing volume.
  • Product type and whether it requires documentation or configuration.
  • Size/weight of the order.
  • Destination of the order. typically processes orders within 1-2 working days. However, it may take at least two working days for the order to be shipped to you, and longer in the case of backorders. Express shipping orders are prioritized, followed by Standard shipping, and finally, those with free shipping.

We utilize UPS or DHL couriers for free shipping, depending on the address and destination.

Delivery time estimates indicate the duration it will take for the courier to deliver your products. It’s important to note that the estimate only includes the actual delivery time and does not account for the processing time required by to fulfill your order. Rest assured, will do their best to promptly process your order and ensure a smooth delivery experience. strives to provide timely and efficient delivery services to ensure your order reaches you as quickly as possible.

Europe Destinations:

DHL or UPS Standard3-7 Working DaysEU except Malta & CyprusDHL
DHL or UPS Express1-2 Working DaysEuropeDHL
Free Shipping10-15 Working DaysFor Orders 80€ and moreDHL pr UPS
*Delivery time estimates typically cover most major cities in Europe. However, please keep in mind that specific delivery times may vary depending on the destination and any potential logistical constraints.

Worldwide and Non-Europe Destinations:


All prices for non-European countries listed on our website are exclusive of taxes. During the checkout process, the final price will be calculated without including taxes.

It’s important to note that in certain countries, local authorities may impose customs duties, handling charges, or other fees. does not assume responsibility for these additional charges. It is advisable to familiarize yourself with the customs regulations and potential fees of your country before placing an order.

DHL or UPS Standard3-7 Working DaysEU except Malta & CyprusDHL
DHL or UPS Express1-2 Working DaysEuropeDHL
Free Shipping10-15 Working DaysFor Orders 150€ and moreDHL or UPS
*Customs Proccess 2-3 workings days.

Order sent by courier companies

Courier companies typically operate and deliver orders from Monday to Friday, between 9:00 AM and 5:00 PM. However, if you have any specific delivery time requirements or exceptions for your order, please make a note of it in the “Customer Note” section during the checkout process. Alternatively, you can inform us via email so that we can communicate the information to the courier company.

Please ensure that you regularly check your emails for any notifications that may come from or the courier company regarding your order. Staying updated with communication will help ensure a smooth and successful delivery experience.

Important Notice: It is crucial to follow specific procedures when receiving a delivery to ensure any potential damage is properly documented. If the goods arrive visibly damaged, we strongly advise you to refuse the delivery and clearly state the refusal on the delivery note provided by the courier. In cases where you are unsure about the condition of the package, we recommend thoroughly inspecting it before signing your acceptance.

Please be aware that signing for the goods without noting any damage implies acceptance of them in good condition. If you later discover any transit damage and have already signed for the goods, it becomes challenging to make claims for compensation. We want to emphasize that it is your right to thoroughly inspect the package and be fully aware of what you are signing for, even if the courier seems rushed.

We encourage you to exercise caution and ensure that you are satisfied with the condition of the goods before accepting the delivery. Your vigilance in adhering to these procedures will help us address any issues promptly and provide appropriate resolutions.

Missed Deliveries:

In the event that you miss the delivery of your order, the courier will typically leave a notification card or sticker in your letterbox. It will contain instructions on how to proceed to arrange a new appointment for receiving the goods. We recommend promptly contacting the courier to reschedule the delivery. It is important to be precise with the appointment time to avoid any additional charges imposed by the courier agent.

Additionally, you will receive an email notification regarding the location of your goods. If you find that the original delivery address is not convenient, you may request for the goods to be sent to a different address. However, please note that this will incur a redelivery charge. The goods will need to be returned to the courier’s depot, relabeled, and resent to the new address.

In the event that all attempts of delivery are unsuccessful, and the goods are returned to our facilities, you may be subject to a ‘returned product’ courier charge. Additionally, you will be responsible for covering the postage costs for reshipping the products back to you.

We advise you to make the necessary arrangements promptly to ensure successful delivery and avoid any potential charges or inconveniences.

Note: Please be aware that PO Box numbers cannot be accepted as valid delivery addresses. holds no responsibility for undelivered packages resulting from incorrect shipping addresses provided by the customer or if the parcel is returned due to the customer’s failure to collect it from the post office.