Step 1: Remove the card (SD CARD) from the S9 or AirSense Device device like shown below.
Step 2: Place the SD card to the card reader as shown below.(doesn’t included)
Step 3: Connect the card reader to the computer and navigate as shown below.
Step 4: Select card device as shown below.
Step 5: Copy all of the following files as shown below.
Step 6: Go to your desktop and create New folder as shown below.
Step 7: Now paste the files have copied from fifth step as shown below. (You need to see the files as below)
Step 8: Select the folder you have create and press right click with the mouse and compress it to Zip or WinRAR depending on the software installed on your computer as shown below.
Step 9: In the form below, upload the created file and we will contact you as soon as possible.