Welcome to the cpapstore.eu FAQ page. Find answers about CPAP machines, masks, accessories, shipping, warranty, returns, payments and sleep therapy basics.
Orders & Shipping
Delivery times, courier options, tracking numbers and local pickup information.
Products & Therapy
CPAP machines, masks, compatibility, sleep apnea basics and accessories.
Returns & Support
Warranty requests, returns policy, payments and customer support options.
Sleep Apnea & CPAP Basics
What is Obstructive Sleep Apnea?
Obstructive Sleep Apnea is a condition where breathing repeatedly pauses during sleep because the airway becomes partially or fully blocked.
How does CPAP therapy help?
CPAP machines deliver pressurised air through a mask to help keep the airway open during sleep.
What should I do if I think I have sleep apnea?
Please speak with a doctor or sleep specialist. A sleep study is usually required to confirm diagnosis and treatment.
Do you provide medical advice?
No. cpapstore.eu does not provide diagnosis, prescriptions or therapy settings. Always consult your doctor or sleep specialist.
Orders, Delivery & Pickup
How quickly are orders shipped?
Many orders are processed quickly after payment confirmation. Dispatch time can vary depending on stock availability, weekends or holidays.
How can I track my order?
Once shipped, you should receive tracking details by email when available.
Do you offer local pickup?
Yes, local pickup may be available in Bulgaria. Pickup orders should be placed and prepaid online first.
Which countries do you ship to?
cpapstore.eu serves customers across Europe and selected international destinations.
Products & Compatibility
Do you sell CPAP machines and masks?
Yes. We offer CPAP machines, travel CPAP devices, masks, replacement parts, humidifiers, tubing, filters and accessories.
Can you help me choose a CPAP mask?
Yes. Our team can provide general product guidance regarding full face, nasal and nasal pillow mask options.
How do I know if a part is compatible?
Contact us with your machine or mask model and we can help guide you.
Can I buy replacement parts only?
Yes. Many mask cushions, headgear, tubes, filters and other replacement parts are available separately depending on the model.
Returns, Warranty & Payments
Can I return a product?
Returns depend on product type, condition and hygiene requirements. Opened or used products that touch the face or airway may not be eligible for return.
Do products include warranty?
Many products include manufacturer warranty coverage. Terms depend on the specific brand and product category.
Which payment methods do you accept?
Available payment methods are shown during checkout and may vary by country.
How can I contact support?
You can contact us through the contact page, support portal, WhatsApp, Viber or email.
Still Need Help?
Our team is ready to help with products, orders, shipping and compatibility questions.
Contact Us Support Portal