Customer Care Portal
With CPAPstore.eu, great sleep is closer than you think
CPAPstore.eu is available online 24/7 to support you. We bring our expertise and years of knowledge to help you choose, use and maintain your CPAP equipment with confidence.
Products
CPAP machines, BiLevel devices, CPAP masks, accessories and replacement parts.
Compatibility
Help with choosing the correct mask, tube, filter, cushion or spare part.
Maintenance
Cleaning guides, replacement schedules and care tips for CPAP equipment.
Support
Delivery, warranty, sleep report, returns and general customer support.
How can we help?
We offer a wide range of products, including CPAP machines, BiLevel machines, CPAP masks, CPAP cleaning supplies, comfort accessories and replacement parts such as headgear, clips, cushions and more for effective and comfortable sleep apnea therapy.
Below you will find useful support pages about your equipment, services, product guidance, safety announcements, brand information and practical customer care topics.
Choose your category below
Use the quick support bubbles to find the right information faster.
Find the CPAP Mask for You
Find a suitable CPAP mask based on your breathing style, sleep position and comfort needs.
Find your Mask →CPAP Mask Highlights
Explore useful CPAP mask information, mask styles and practical product guidance.
Learn more →Sleep Report from CPAP
Learn how to access and send treatment data from compatible CPAP devices for review.
Send data →F.A.Q
Find quick answers about products, orders, shipping, warranty, payments and CPAP basics.
Learn more →General Information
Read general company, order, delivery and customer information about CPAPstore.eu.
Learn more →Equipment Cleaning
Practical cleaning instructions for CPAP masks, tubing, water chambers and accessories.
Learn more →CPAP Part Replacement
Understand when to replace masks, cushions, headgear, tubing, filters and humidifier parts.
Learn more →Product Warranty
Information about warranty support, product checks, manufacturer warranty and service cases.
Learn more →Blog
Read CPAP articles, product updates, therapy tips and useful sleep apnea information.
Learn more →Safety Announcements
Check safety notices, recall information and important updates related to CPAP products.
Learn more →Brand Information
Explore leading CPAP brands, including Resmed, Philips, Fisher & Paykel, Löwenstein and more.
Learn more →Essential Checklist
Use the CPAP travel checklist to prepare your device, mask, power supply and accessories.
Learn more →Empty water before moving your CPAP machine
Never move, lift, tilt, shake or pack your CPAP machine while the humidifier chamber is filled with water. This simple habit helps prevent water damage, motor noise and possible warranty problems.
Still have questions?
Fill in the required fields below so that we can gather the necessary information about your equipment and support request.
Before you contact us
- Include your order number if your question is related to an order.
- Write the exact product name, mask name or machine model.
- Describe the issue clearly and mention when it started.
- Add a photo or video if it helps us understand the issue faster.
- For compatibility questions, tell us which mask or device you currently use.
- For warranty cases, include the serial number if available.