General Information

1. CPAPstore.eu and Company Values

At CPAPstore.eu, we understand the challenges that people using CPAP and sleep therapy equipment may face. Our team has practical experience with CPAP therapy products, masks, machines, accessories, and ongoing therapy support.

We are committed to providing high-quality products, clear information, and helpful customer support. Our goal is to make the shopping experience easier and more reliable for customers looking for CPAP, BiPAP, and respiratory therapy equipment.

We aim to assist customers with product selection, compatibility questions, general product use, and after-sales support. However, CPAPstore.eu does not provide medical diagnosis, therapy prescriptions, or medical advice.

2. Payment Methods

CPAPstore.eu offers secure payment options to make online shopping convenient and safe. Our website uses SSL technology to help protect transmitted data during the checkout process.

Depending on your country and checkout options, available payment methods may include:

• MasterCard and Visa
• PayPal
• Direct bank transfer
• iDEAL
• Bancontact
• Sofort Banking
• Apple Pay
• Other country-specific payment methods, where available

For card payments and selected local payment methods, we use secure payment gateways such as Mollie. PayPal may also be available for customers who prefer to pay through their PayPal account.

3. Shipping and Delivery

CPAPstore.eu is a European company based in Bulgaria. We ship orders to countries within the European Union and to selected worldwide destinations.

The shipping cost is calculated during checkout after you enter your delivery address. Available shipping methods may vary depending on the destination, order weight, courier coverage, product availability, and selected service level.

Order Processing

Orders usually pass through the following stages:

1. Payment authorisation and fraud check before the order is forwarded to our warehouse.
2. Quality inspection and preparation of the ordered goods.
3. Product configuration or documentation check, where applicable.
4. Dispatch through the courier service selected or available during checkout.

CPAPstore.eu typically processes orders within 1–2 working days, provided that the products are available in stock. Orders may require additional time in cases of backorders, supplier delays, documentation checks, public holidays, or high order volume.

Europe Destinations

Delivery estimates usually apply to major cities and standard courier routes. Delivery times may vary due to destination, remote location, public holidays, courier delays, customs checks, or external logistical factors. Processing time is not included in courier transit estimates.

Worldwide and Non-EU Destinations

Free shipping may not be available for overseas destinations, remote areas, islands, or locations where economy courier service is not possible.

Receiving Your Delivery

Courier companies usually deliver from Monday to Friday during business hours. If you have specific delivery requirements, you may add a note during checkout or contact us by email. We will try to pass this information to the courier, but final delivery arrangements remain subject to the courier’s service conditions.

Missed Deliveries

If you miss a delivery, the courier may leave a notice or send an email with instructions to arrange another delivery attempt. Please contact the courier promptly to avoid additional charges or return of the parcel.

If all delivery attempts fail and the goods are returned to CPAPstore.eu, return courier charges and reshipping costs may apply.

Delivery Address

Customers are responsible for providing a correct and complete delivery address, email address, and phone number. PO Box numbers cannot be accepted as valid delivery addresses.

CPAPstore.eu is not responsible for undelivered packages caused by incorrect delivery details provided by the customer, failure to respond to courier communication, or failure to collect the parcel.

4. Returns and Refunds

CPAPstore.eu handles return, refund, and exchange requests according to applicable consumer rules and strict hygiene requirements for medical devices and accessories.

• Return requests must be submitted within 14 calendar days from the delivery date.
• The item must be unused and in its original sealed packaging.
• All packaging, seals, manuals, accessories, and boxes must be intact.
• Return shipping costs are the responsibility of the customer unless otherwise required by law.
• Shipping costs are non-refundable.
• All returned items are inspected before any refund or exchange is approved.

If you are unsure which product is suitable for your needs, please contact us before placing your order.

5. Notification System

We understand that customers want to stay informed about their shipment. Every order from CPAPstore.eu includes a tracking number where courier tracking is available.

For shipments handled by couriers such as DHL or UPS, each courier provides its own tracking system with delivery updates. You should receive tracking information by email from CPAPstore.eu, the courier, or both.

If you have any questions, concerns, or need help tracking your parcel, please contact our support team.

6. Free Consultation

At CPAPstore.eu, we know that choosing CPAP equipment can be confusing, especially for new users. Our team can provide general product guidance and help you understand the available options.

We can assist with general questions about CPAP machines, BiPAP machines, masks, tubing, humidifiers, filters, spare parts, product compatibility, and accessories.

During a consultation, we listen to your needs and help you compare suitable product options based on the information you provide.

7. Compliance Data Reports

For compatible CPAP or BiPAP devices, we may be able to provide compliance data reports that you can share with your doctor or healthcare provider.

To request a report, please send us the complete files and folders from your machine’s SD card in a compressed format, such as ZIP, WinZip, or WinRAR.

You may send the zipped file using a secure file-transfer service such as WeTransfer to our support email address.

Email: support@cpapstore.eu

8. Selected Range of Products

CPAPstore.eu offers a selected range of CPAP, BiPAP, sleep therapy, and respiratory therapy products from trusted and supported brands.

Our product range may include:

• CPAP machines
• BiPAP machines
• Travel CPAP devices
• Full face masks
• Nasal masks
• Nasal pillow masks
• Humidifiers and water chambers
• Heated and standard tubing
• Filters, silicone cushions, headgear, and spare parts
• Cleaning and maintenance accessories

Our goal is to offer reliable products, clear information, and practical support so customers can choose the setup that best fits their therapy needs.

9. VAT and Non-EU Orders

CPAPstore Ltd participates in the EU One Stop Shop VAT scheme. For customers within the European Union, VAT is calculated according to the applicable VAT rate of the delivery country.

For orders shipped outside the European Union, EU VAT may be excluded during checkout where applicable. However, local customs authorities may apply import VAT, customs duties, handling fees, brokerage charges, or other import-related costs upon arrival.

For a smoother delivery experience, we recommend checking with your local customs office before placing an international order.