Payment Methods
Shop securely anytime on our website.
At CPAPstore.eu, we offer a range of secure payment options to ensure our customers’ convenience. Our website is protected with SSL technology, guaranteeing the full security of all transmitted data during transactions.
When making a purchase on our site, you can select from the following payment methods:
- MasterCard and Visa
- PayPal
- Direct Bank Deposit
- iDEAL
- Bancontact
- Sofort Banking
- Apple Pay
For credit card payments, we use the Mollie secure gateway. Additionally, you can use your PayPal account for transactions. If you choose Direct Bank Deposit, you’ll receive an email post-order placement containing payment instructions and our account details.
Please be aware that orders paid via bank deposit will only be confirmed and shipped upon the receipt of funds. Be assured that CPAPstore.eu prioritizes the security and confidentiality of your personal information and payment details, allowing you to shop with complete confidence.
CPAPstore.eu Return – Refund – Exchange Policy
We aim to ensure the satisfaction of our customers at CPAPstore.eu, and we dedicate substantial effort to our support and services. We are committed to assisting you with any return, refund, or exchange requests. To initiate the process, please notify us within 14 days by completing the form below. Include your name, email, Order Number, Mobile Number, and the reason for the return or exchange.
Due to the nature of medical equipment and hygiene considerations, the product you wish to return or exchange must be unopened, unused, and free from any signs of prior use. If you have any doubts about which product to purchase, please contact us before making your purchase. The cost and responsibility for safely returning the products to us will be borne by you. For hygiene reasons, products from CPAPstore.eu that come into direct or indirect bodily contact, such as skin or exhalation, cannot be returned or exchanged.
Returns (if applicable):
Our return policy lasts for 14 days. If more than 14 days have elapsed since your purchase, we regret that we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Partial refunds may be granted in specific cases:
- If an item is not in its original condition, is damaged, or has missing parts for reasons not attributable to our error.
- If an item is returned more than 14 days after delivery.
Refunds (if applicable):
Upon receiving and inspecting your return, we will send you an email to confirm the receipt of your item. We will also notify you regarding the approval or rejection of your refund.
If your refund is approved, it will be processed, and the credit will be automatically applied to your credit card or original payment method within a specified number of days.
Please note that refunds will not be issued for products that are not returned with their original packaging or show clear signs of prior use unless they are found to be faulty and still within the manufacturer’s warranty.
Shipping costs are non-refundable. In the case of free shipping or when an item is not accepted for delivery and is returned to us, the following amounts will be deducted from your refund:
- For Free Shipping: 18 € for products up to 1 kg, 36 € for products over 1 kg.
- For Express and Standard: The same amount as the shipping costs (e.g., if the shipping cost is 20€, we will deduct 40€).
Late or Missing Refunds (if applicable):
If you haven’t received your refund, please follow these steps:
- Check your bank account.
- Contact your credit card company. There may be a delay in the posting of the refund.
- Contact your bank, as there is often processing time before the refund is credited to your account.
If you have completed these steps and still have not received your refund, please get in touch with us by completing the form below.
Exchanges (if applicable):
We only replace items if they are defective or damaged. Depending on the circumstances and our discretion, we will either promptly replace the faulty unit with a new part or send it back to you at our expense. If you need to exchange it for the same item, please contact us by completing the form below.
Shipping:
To return your product, please contact us by completing the form below. You will be responsible for the shipping costs associated with returning your item. Please note that shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund.
Cancel Order:
If you have mistakenly placed an order or wish to cancel it, please notify us within the next 2 hours. After this point, the order will be processed and sent to the courier agent for shipment, and we will be unable to refund you for the shipping costs. If the shipping was originally free, you will be billed for the associated costs.
Read More at Returns & Refunds
Notification System
Your desire to stay informed about your shipment is important to us.
Every order from CPAPstore.eu includes a tracking number so you can easily monitor its progress and delivery status.
For shipments handled by couriers like UPS or DHL, each has its own tracking system, providing real-time updates. Expect an email from the courier containing your unique tracking number and instructions on how to follow your package’s journey.
We’re committed to prompt shipping and on-time delivery at CPAPstore.eu. Should you have any queries, concerns, or need assistance with tracking your package, please reach out to us without hesitation. Your satisfaction is our priority.
Free Consultation
At CPAPstore.eu, we understand that managing sleep apnea can be challenging, and we’re here to help. That’s why we offer a free consultation service with our knowledgeable team, who are backed up by years of CPAP and sleep experience.
Our team is composed of experts who have firsthand experience with sleep apnea and CPAP therapy. They can help you with any questions or concerns you may have about sleep apnea, CPAP machines, masks, and accessories.
During the consultation, we will take the time to listen to your needs and concerns, and offer personalized recommendations based on your specific situation. We can also provide guidance on machine settings and mask fittings to ensure that you are getting the most out of your therapy.
At CPAPstore.eu, we are committed to providing you with the support and resources you need to successfully manage your sleep apnea. Contact us today to schedule your free consultation and take the first step towards better sleep.
Compliance Data Reports
For all the products we offer, we provide free data compliance reports for you and your doctor. Simply send us the complete files and folders from the SD card of the machine in a zipped format using WinZip or WinRAR. You can then send the zipped file using the www.wetransfer.com service to our email address support(@)cpapstore.eu.
Selected range of products
We offer a wide range of machines, masks, and supplies from trusted and supported brands, including a broad variety of mask types and sizes for you to choose from.