Terms and Conditions

1. General

CPAPstore Ltd, hereinafter referred to as “we”, “us”, or “our”, reserves the right to amend these Terms and Conditions at any time, without prior notice.

We also reserve the right to modify, suspend, or discontinue any part of the website, including product information, service descriptions, and technical specifications, at our sole discretion and without liability. This includes the right to temporarily or permanently withdraw the website, or any part thereof, with or without notice.

By using the website, you acknowledge that we shall not be held liable to you or to any third party for any such modification, suspension, or discontinuation.

If you are not a consumer, meaning you are acting on behalf of a business, company, organisation, or other legal entity, you confirm that you have the authority to bind that business or entity to these Terms and Conditions.

Some website features may require registration. In such cases, access will be granted only upon completion and approval of a login account with a username and password. You must ensure that the information you provide during registration is truthful, accurate, and complete. Your login credentials are personal, non-transferable, and must be treated as strictly confidential at all times.

You agree not to impersonate any other person or entity or use a false or unauthorised name in any interaction with this website.

2. Company Information

CPAPstore.eu is operated by CPAPstore Ltd, a company registered in Bulgaria.

CPAPstore Ltd acts as a retailer and distributor of medical products and is not the manufacturer of the products sold on this website, unless expressly stated otherwise. Product warranties, technical specifications, safety information, CE marking, instructions for use, safety notices, and regulatory documentation are provided by the respective manufacturers.

Company details:

• Company: CPAPstore Ltd
• Registered Office: 9 Tsar Boris III, Petrich, Bulgaria
• Physical Store: 135 Tsar Boris III, Sofia 1618, Bulgaria
• VAT Number: BG202438857
• Email: info@cpapstore.eu
• Phone: +359 742 52046, available during office hours
• Website: www.cpapstore.eu

3. Intellectual Property

All copyrights, trademarks, trade names, design rights, and other intellectual property rights in all materials and content available on this website are and shall remain the property of CPAPstore Ltd or its respective licensors.

These materials are provided solely for your personal, non-commercial use.

You may view, download, and print content strictly for personal reference and not for resale, distribution, or commercial exploitation. Any other use, including copying, reproducing, transmitting, publishing, displaying, distributing, modifying, or creating derivative works from the content, is strictly prohibited without our prior written consent.

All brand names, logos, product names, and trademarks displayed on this website belong to their respective owners. Their use does not imply ownership by CPAPstore Ltd or official manufacturer endorsement, unless expressly stated.

4. Medical Device and Disclaimer Notice

Certain products available on CPAPstore.eu are classified as medical devices under the European Medical Device Regulation (EU MDR 2017/745) and are CE-marked accordingly.

CPAPstore Ltd acts solely as a retailer and distributor and does not provide medical advice, diagnosis, treatment, or therapy prescriptions.

All content provided on this website, including product descriptions, articles, blog posts, guides, recommendations, and other informational materials, is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

Always consult your physician, sleep specialist, or qualified healthcare provider regarding any medical condition, therapy settings, product suitability, or before initiating, changing, or stopping any therapy.

Although we strive for accuracy, CPAPstore Ltd does not guarantee that the content on this website is free from errors, omissions, outdated information, or manufacturer changes, and accepts no liability for any inaccuracies, except where required by applicable law.

5. Customer Rights

As a customer of CPAPstore.eu, you are entitled to the following rights:

• To be treated with respect, fairness, and courtesy at all times.
• To receive clear guidance and instructions regarding the safe and appropriate use of the products, where such information is available to us.
• To expect high-quality, tested, and reliable products from recognised manufacturers and suppliers.
• To have your personal data handled in accordance with the General Data Protection Regulation, also known as GDPR.
• To benefit from a secure, stable, and user-friendly online shopping environment.

Nothing in these Terms affects your statutory rights under applicable EU or national consumer law.

6. Payment Methods

We offer multiple secure payment options, including but not limited to:

• PayPal
• Credit and debit cards, including Visa and Mastercard
• Bank transfers
• Country-specific payment solutions, where available

All transactions are processed in Euros (€), unless otherwise stated. Currency conversion rates and any associated fees are managed by your payment provider, card issuer, bank, or financial institution.

The most suitable payment options for your country will be displayed at checkout.

7. Invoices

Invoices are issued after full payment has been received.

A digital copy of the invoice is sent to the customer’s registered email address.

Each invoice is itemised and includes the applicable VAT, calculated according to the customer’s billing or delivery country, where applicable, in compliance with the European Union OSS VAT system.

Customers are responsible for ensuring that their billing information, company details, VAT number, and delivery details are correct before placing an order.

If a customer requests an invoice correction after the invoice has been issued, CPAPstore Ltd may assist where possible, but cannot guarantee that changes can be made if restricted by accounting, tax, or legal requirements.

8. Registration and User Conduct

By registering an account on CPAPstore.eu, you agree to:

• Keep your login credentials secure and confidential.
• Provide truthful, accurate, and complete information.
• Notify us immediately of any unauthorised use of your account.
• Accept responsibility for all activities carried out under your account.

You are strictly prohibited from:

• Using the website for unlawful, fraudulent, abusive, or harmful activities.
• Misrepresenting your identity or impersonating another individual or entity.
• Uploading, transmitting, or distributing malware, viruses, spam, or harmful code.
• Harvesting data, scraping content, or using automated tools without our written permission.
• Attempting to interfere with the proper operation, security, or performance of the website.

9. Shipping and Delivery

Orders are typically dispatched within 1 to 3 business days after confirmation and payment, unless otherwise stated on the product page or during checkout.

Delivery times vary depending on the destination country, courier service, stock availability, customs procedures, public holidays, and other external factors.

All shipments are trackable where courier tracking is available.

Customers are responsible for ensuring that the delivery address, contact details, phone number, and email address provided at checkout are accurate and complete.

Customers are responsible for any customs duties, import taxes, clearance fees, brokerage fees, or other charges applicable in their destination country, especially for deliveries outside the European Union.

Risk of loss or damage transfers to the customer upon delivery to the specified address, unless otherwise required by applicable consumer law.

For detailed shipping information, customers should refer to our Delivery Information page.

10. VAT-Free Export for Non-EU Orders

For deliveries outside the European Union, VAT may not apply.

Customers are responsible for any local customs duties, import taxes, clearance fees, brokerage fees, or other charges applicable in their destination country.

Where applicable, VAT-free export orders may require proof of export, customs validation, or additional documentation in accordance with EU VAT rules.

CPAPstore Ltd is not responsible for delays caused by customs authorities, import checks, local regulations, missing customer documentation, or unpaid import charges.

11. Returns and Right of Withdrawal

Customers in the European Union have the right to withdraw from a purchase within 14 calendar days of delivery, provided that:

• The product has not been used.
• The product packaging is unopened and intact.
• The item is returned in a resaleable condition.
• All accessories, manuals, seals, labels, and original packaging are included.
• The return request is submitted within the applicable withdrawal period.

Return shipping costs are borne by the customer, unless otherwise required by applicable law or unless the item is confirmed to be defective or incorrectly supplied.

Once a hygiene-sensitive or medical product has been opened, used, tested, fitted, assembled, or removed from sealed packaging, it may no longer be eligible for return due to health protection and hygiene reasons.

To exercise your right of withdrawal, you must complete and submit the official withdrawal form available on our Returns Page.

Returned products must be sent using a reliable courier service with tracking. The customer must provide the tracking number to CPAPstore Ltd.

CPAPstore Ltd is not responsible for returned parcels that are lost, delayed, damaged, untracked, refused by courier, or sent to the wrong address.

Refunds are processed after the returned product has been received and inspected. If the returned item does not meet the return conditions, CPAPstore Ltd reserves the right to refuse the refund and return the item to the customer at the customer’s expense.

12. Warranty

All products are covered by the manufacturer’s warranty unless otherwise stated.

Warranty coverage, duration, conditions, and repair or replacement procedures may vary depending on the manufacturer and product category.

The warranty does not cover damage caused by:

• Improper use.
• Incorrect cleaning or maintenance.
• Exposure to moisture, water, dust, smoke, or unsuitable environments.
• Accidental damage.
• Unauthorised repairs or modifications.
• Use of incompatible accessories or parts.
• Failure to follow the manufacturer’s instructions.
• Normal wear and tear.
• Damage caused during transport by the customer.

In addition to any manufacturer warranty, all consumers within the European Union benefit from the applicable legal guarantee of conformity under EU and national consumer law.

Where a warranty inspection is required, the customer may be asked to send the product to CPAPstore Ltd or directly to an authorised service centre, depending on the manufacturer’s procedure.

Detailed warranty terms are available on our Warranty Policy page.

13. Business Customers

Orders placed by business customers, companies, professionals, clinics, resellers, organisations, or other legal entities are considered commercial transactions.

Business customers are not entitled to the 14-day consumer withdrawal right applicable to consumers under EU law.

By placing an order on behalf of a business, you confirm that you have authority to act for and bind that entity.

B2B orders may be subject to different return, warranty, cancellation, and payment conditions, unless otherwise agreed in writing.

14. Subscriptions and Optional Services

We offer optional subscription-based services, which may include but are not limited to:

• Mask Subscription Programs
• AirView Monitoring Services
• Other optional support or monitoring services

These services are available on a paid basis and are subject to their respective terms and subscription conditions, provided separately on our website.

By purchasing a subscription service, the customer agrees to the specific subscription terms applicable to that service, including billing frequency, cancellation rules, renewal conditions, and service limitations.

CPAPstore Ltd reserves the right to modify, suspend, or discontinue optional subscription services, provided that this does not affect rights already acquired by customers under applicable law.

15. Loyalty Points and Promotional Offers

Discount codes, loyalty rewards, promotional offers, bundle prices, free gifts, and special campaigns are subject to specific terms and availability.

CPAPstore Ltd reserves the right to modify, suspend, withdraw, or terminate any promotional program at its discretion.

Promotional offers cannot be exchanged for cash and may not be combined with other offers unless expressly stated.

Loyalty points, discount codes, and promotional benefits may be subject to expiry dates, minimum order values, product exclusions, or account restrictions.

16. Limitation of Liability

To the maximum extent permitted by applicable law, CPAPstore Ltd shall not be liable for:

• Loss of profits, revenue, contracts, or business opportunities.
• Loss of goodwill or business reputation.
• Loss or corruption of data.
• Indirect, incidental, special, or consequential damages.
• Errors, omissions, or outdated information displayed on the website.
• Temporary website downtime or technical interruptions.
• Delays in order processing or delivery caused by external factors.
• Illustrative product images not matching the exact appearance of the actual product.
• Manufacturer changes to packaging, design, accessories, or specifications.
• Content, reliability, safety, or legality of third-party websites linked from our website.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, intentional misconduct, or any liability that cannot be excluded under applicable law.

17. Disclaimer of Warranties

The website and its contents are provided “as is” and “as available.”

We do not guarantee that:

• Website use will be uninterrupted, secure, or error-free.
• The website will be free of viruses, malware, or harmful components.
• All content will be accurate, complete, current, or suitable for a specific purpose.
• All products will be suitable for every customer’s individual medical condition or therapy requirements.

Customers use the website at their own risk, subject to applicable consumer protection laws.

18. Cookies and Privacy

For more information about how we collect, process, store, and protect personal data, please refer to our Privacy Policy.

For more information about cookies, analytics, tracking technologies, and user preferences, please refer to our Cookie Policy.

Both policies are available on our website and form part of the customer’s use of CPAPstore.eu.

19. Third-Party Links

This website may include links to third-party websites, manufacturer websites, payment providers, courier tracking pages, external resources, or other online services.

These links are provided for convenience only.

We do not control, endorse, or accept responsibility for the content, policies, availability, accuracy, legality, or practices of third-party websites.

Customers access third-party websites at their own risk.

20. Force Majeure

CPAPstore Ltd shall not be liable for any delay or failure to perform any obligation where such delay or failure results from events beyond our reasonable control, including but not limited to:

• Acts of God.
• Natural disasters.
• War, terrorism, or civil unrest.
• Government restrictions or regulatory actions.
• Pandemics, epidemics, or public health emergencies.
• Supply chain disruptions.
• Manufacturer shortages.
• Courier delays.
• Customs delays.
• Strikes or labour disputes.
• Power failures, internet failures, cyber incidents, or technical infrastructure failures.

In such cases, our obligations shall be suspended for the duration of the event, and we shall take reasonable steps to minimise disruption where possible.

21. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Bulgaria.

Any dispute shall be subject to the exclusive jurisdiction of the competent courts of Sofia, Bulgaria.

For consumers residing in the European Union, any mandatory consumer protection laws of their country of residence shall also apply where required by law.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid, unlawful, or unenforceable provision shall be replaced, where possible, by a valid provision that most closely reflects the original purpose of the provision.

23. Modifications

We reserve the right to modify these Terms at any time.

The updated version will be published on this website and will become effective from the date of publication, unless otherwise stated.

Continued use of the website after such changes constitutes acceptance of the revised Terms.

Orders already placed before the publication of updated Terms shall be governed by the Terms applicable at the time of purchase, unless otherwise required by law.