CPAPstore.eu Loyalty Program
Our Loyalty Program is designed as a token of appreciation for our customers. Earn points when you shop, collect rewards, and use your available credit on future orders.
Earn While You Shop
Every eligible purchase helps you build loyalty credit for future orders.
Easy Account Tracking
Log in to your account to view your points and available credit balance.
More Value Over Time
Account holders may receive access to special promotions and bonus point offers.
1. Overview
We are happy to introduce the CPAPstore.eu Loyalty Program, created to thank our customers for their continued support.
The program allows registered customers to earn points on eligible purchases and use those points as credit on future orders.
To collect and redeem loyalty points, you must have an online account and be logged in when placing your order.
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2. How It Works
The Loyalty Program is simple: you earn points when you shop, and those points can be used as credit on a future order.
- For every €2 you spend on eligible products, you earn 1 Loyalty Point.
- Points are automatically credited to your account after your order is confirmed.
- Your points can be used as credit toward future purchases.
- You can track your available points and credit by logging in to your account.
| Purchase Amount | Points Earned | Approximate Reward Value |
|---|---|---|
| €2 | 1 point | Points added to your account |
| €100 | 50 points | €2 loyalty credit |
| Account creation | 100 points | Initial welcome points |
3. What You Need To Do
To receive and use loyalty points, you need to have a registered online account with CPAPstore.eu.
- Create an account before or during checkout.
- Make sure you are logged in when placing your order.
- Use the same account for future orders to keep collecting points.
- Check your account area to view your points and available credit.
If you place an order as a guest or while logged out, loyalty points may not be added automatically. Please contact us with your order number and registered email address if you need assistance.
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4. Earning Points
For every €2 spent on eligible products, you earn 1 Loyalty Point. Points are calculated based on the value of eligible products in your order.
Points are automatically credited to your account once your order is confirmed. Depending on order status, payment method, refunds, cancellations, or manual review, points may not appear immediately.
New customers receive 100 initial points when creating a user account.
CPAPstore.eu may offer bonus point campaigns or special loyalty promotions from time to time.
Back to top ↑5. Redeeming Points
When you reach the cart page and you are logged in to your account, your available loyalty credit may be displayed.
The system allows you to apply available points to eligible items in your cart by selecting the apply option during checkout or cart review.
Loyalty points cannot be used to cover shipping costs, courier fees, customs charges, import taxes, or other external fees.
If you do not see your available points, please make sure you are logged in to the correct account.
Back to top ↑6. Account Requirement
A registered CPAPstore.eu account is required to collect, view, and redeem loyalty points.
This ensures that your points are connected to your customer profile and remain available for future orders.
- You must be logged in when shopping to collect points automatically.
- Your points and credit balance can be viewed from your account area.
- Manual point corrections may be possible if you contact us with your order number and registered email address.
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7. Exclusive Deals and Promotions
In addition to loyalty credit, registered account holders may receive access to exclusive deals and promotions throughout the year.
These offers may include special prices on selected products, bonus points, seasonal campaigns, or account-only promotions.
Promotional offers, bonus points, and loyalty benefits may be changed, suspended, or withdrawn at any time according to the applicable campaign rules.
8. Frequently Asked Questions
How do I redeem my points?
When you reach the cart page and you are logged in to your account, your available credit should be displayed. You can apply the available points to eligible items in your cart by pressing the apply option.
Please note that points cannot be used to offset shipping costs.
I placed an order without being registered or logged in. Can I still receive my points?
Yes, in many cases we can help. Please contact us and provide your order number together with the email address used for your registered account. We will review the order and, where possible, manually add the points to your account.
When will my points be added to my account?
Loyalty points are normally credited to your online account once your order is confirmed. In some cases, points may be delayed due to order status, payment confirmation, cancellation, refund, or manual review.
Do I need an account to use loyalty points?
Yes. You must be registered and logged in to collect, view, and redeem loyalty points. This allows the system to connect your points to your customer account.
Can loyalty points be used for shipping?
No. Loyalty points can be used only for eligible product purchases. They cannot be used for shipping costs, customs duties, import taxes, courier charges, or other external fees.
Can CPAPstore.eu change the Loyalty Program?
Yes. CPAPstore.eu reserves the right to modify, suspend, or withdraw loyalty rewards, bonus campaigns, or promotional offers at any time. Any changes will apply according to the current program or campaign rules.
9. Contact Information
For questions about your loyalty points, account balance, or missing points, please contact us:
- Company: CPAPstore Ltd
- Email: info@cpapstore.eu
- Support Email: support@cpapstore.eu
- Account Page: My Account
- Website: www.cpapstore.eu