Returns And Refund Policy
We Want to have have happy customers and everyone should be satisfied with your online shopping at CPAPstore.eu, we are happy to assist you with any Return or Refund cases you may have. Considering the hygiene in medical equipment, first you have to notify Us filling the form below, including your name and the invoice number, the product description and the reason of the return within 14 days.
The product you want to Return or to Exchange MUST be Unopened and Unused, if you are in any doubt about which product you need please email us before you make a purchase. The cost and responsibility of returning the goods to us safely will be borne by you.
In case of Faulty goods, you must first notify Us Filling the form below and we will give you more information about the next step about how you will proceed with your expense, If goods are found to be faulty, we will then either, promptly fix the faulty unit and send it back to you or send you a replacement at our expense, depending on circumstances and at our discretion.
We regret that refunds will not be issued for products that are not returned with their original packaging or show obvious signs of previous use, unless they are faulty, still within the manufacturer’s warranty and we have been notified by email sending any goods back to us.
Non-faulty returns / refunds may incur a 3%-5% of total amount of product. Any refunds issued will only be credited to the Credit, Debit Card, PayPal or Bank Transfer.
Refunds issued will only be made after we have received and inspected the goods.
There may be a 5-10 day delay between CPAPstore.eu refund you the amount to your credit/debit card and it actually showing up on your account, so please be patient as this process is controlled by banks which could take up to 2-3 weeks.
For hygiene reasons, products used for bodily contact, whether directly touching the skin or indirectly via exhalation, may not be returned or exchanged. To avoid confusion, this includes, all the products you can find in CPAP Store. website. None of these types of products can be accepted for return once used or even when the packaging has been opened.
In case of a mistake or a desire to cancel the order you must notify us within next 6 hours of the order otherwise the order will be processed to the agent for shipping.